Privacy Policy

At Woocan Wood Co., Ltd., we understand that privacy and data security are paramount for our business-to-business (B2B) procurement clients. As a leading supplier of premium wood products, we are dedicated to protecting the personal and business information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data, ensuring transparency and trust in every transaction. Whether you’re a long-term partner or a new client, we aim to provide clarity and confidence in how we handle your information during procurement processes.

This policy applies to all interactions with Woocan Wood Co., Ltd., including our website (woocanwood.com), email correspondence, and direct business dealings. We adhere to stringent data protection standards and comply with relevant laws to ensure your information remains secure and is used responsibly.

1. Information We Collect

To deliver exceptional procurement services, we collect various types of information from our B2B clients.

1.1 Personal and Business Contact Information

We collect essential contact details to facilitate communication, order management, and relationship building. These include:

• Name: To address you professionally in all interactions.
• Email Address: For sending order confirmations, invoices, and updates.
• Phone Number: To enable direct communication for urgent needs or clarifications.
• Company Name and Address: To ensure accurate shipping and billing processes.

You provide this information when you:

• Submit an order via email, phone, or our online platform.
• Reach out to our customer support team.
• Sign up for marketing updates or newsletters.

1.2 Procurement and Transaction Data

To fulfill your procurement requirements, we collect data related to your orders, such as:

• Order History: Records of past purchases to simplify reordering and enhance service.
• Product Specifications: Details about the wood products you procure to meet your specific needs.
• Payment Information: Bank details or preferred payment methods to process transactions securely.

This data is gathered during the ordering process through our website, email exchanges, or sales team interactions.

1.3 Digital Interaction Data

When you visit woocanwood.com, we automatically collect information to optimize your experience, including:

• IP Address: To identify your general location and personalize content.
• Browser and Device Information: To ensure website compatibility and functionality.
• Pages Viewed: To analyze site usage and improve navigation.
• Cookies: To store preferences and track website interactions.

Learn more about cookies in our Cookie Policy (available separately).

1.4 Marketing Preferences

If you choose to receive marketing communications, we collect:

• Email Address: To deliver newsletters, product updates, and promotions.
• Preferences: Details on the types of content you’re interested in, ensuring relevance.

You can adjust these preferences anytime via email opt-out links or by contacting us.

2. How We Use Your Information

We use your data exclusively for legitimate purposes that support our B2B procurement services. Here’s how we utilize it:

2.1 Order Processing and Fulfillment

Your information is critical for:

• Order Management: Processing and fulfilling your procurement requests accurately.
• Logistics Coordination: Arranging delivery with shipping partners to your specified location.
• Financial Transactions: Issuing invoices and processing payments efficiently.

2.2 Customer Support

We leverage your data to:

• Address Inquiries: Respond to questions about products, pricing, or delivery.
• Offer Assistance: Provide technical support for website or ordering issues.
• Resolve Issues: Handle disputes or discrepancies swiftly and fairly.

2.3 Service Enhancement

Your data helps us:

• Refine Products: Identify trends to improve our wood offerings.
• Upgrade Website: Enhance usability based on how you interact with our platform.
• Conduct Research: Gain insights into B2B procurement needs to better serve you.

2.4 Marketing Communications

With your explicit consent, we use your data to:

• Share Updates: Inform you about new products, industry news, or company developments.
• Offer Promotions: Provide tailored discounts relevant to your business.
• Event Invitations: Notify you of trade shows or webinars that may benefit your operations.

You can unsubscribe from marketing emails at any time.

3. Sharing Your Information

B2B procurement clients often prioritize knowing who has access to their data. We share your information only when necessary and with trusted entities.

3.1 Service Providers

We collaborate with third parties to deliver our services, such as:

• Shipping Companies: To transport your orders efficiently.
• Payment Processors: To handle transactions securely.
• IT Providers: To maintain our website and protect your data.

These partners are bound by strict confidentiality agreements and use your data only as directed by us.

3.2 Legal Obligations

We may disclose your information when required to:

• Comply with Laws: Respond to court orders or regulatory requests.

3.3 Commitment to Non-Disclosure

We do not sell your data to third parties for marketing purposes. Sharing occurs only to support our services or meet legal requirements.

4. Data Security

Safeguarding your sensitive business information is a cornerstone of our operations. We employ advanced measures to protect your data.

4.1 Technical Protections

We use cutting-edge technologies, including:

• Encryption: Securing data during transmission and storage.
• Secure Servers: Storing information in protected environments.
• Firewalls: Blocking unauthorized access attempts.

4.2 Internal Policies

Our organizational safeguards include:

• Restricted Access: Limiting data access to authorized personnel only.
• Staff Training: Educating employees on privacy and security protocols.
• Regular Audits: Assessing our systems to maintain high security standards.

4.3 Breach Response

If a data breach occurs, we will:

• Contain the Issue: Act swiftly to limit its impact.
• Notify You: Inform affected clients promptly if their data is at risk.
• Prevent Recurrence: Strengthen our defenses to avoid future incidents.

5. Your Data Rights

As a B2B client, you have rights over your data, and we are committed to honoring them.

5.1 Access

You can request details about the data we hold, such as your contact information or order history.

5.2 Correction

If your data is inaccurate, you can ask us to update it to reflect correct details.

5.3 Deletion

You may request data deletion if it’s no longer needed, though we may retain some records for legal or operational purposes.

5.4 Objection

You can object to certain uses of your data, like marketing, and we will comply unless legally obligated otherwise.

5.5 Exercising Your Rights

Contact us at [admin@woocanwood.com] to exercise these rights. We’ll respond within 30 days, verifying your identity as needed.

6. Legal Compliance

We adhere to global data protection laws to ensure your information is handled responsibly.

6.1 GDPR (European Union)

For EU clients, we follow GDPR by:

• Ensuring Lawful Processing: Using your data only with a valid basis.
• Minimizing Data: Collecting only what’s necessary.
• Securing Transfers: Protecting data sent outside the EU.

6.2 CCPA (California)

For California clients, we comply with CCPA, offering rights to know, delete, and opt-out of data sales (though we don’t sell data).

6.3 Other Regions

We align with local laws wherever we operate, ensuring consistent protection.

7. International Data Transfers

As a global supplier, we may transfer your data internationally. We use safeguards like Standard Contractual Clauses to maintain security across borders.

8. Cookies and Tracking

We use cookies to enhance your website experience. These include essential, performance, and marketing cookies, which you can manage via browser settings.

9. Policy Updates

We may revise this policy as needed, posting changes on our website and notifying you of significant updates.

10. Contact Us

For questions or concerns, reach out to: admin@woocanwood.com

At Woocan Wood Co., Ltd., your trust drives our commitment to privacy. This policy underscores our dedication to protecting your data while delivering top-tier procurement services. Thank you for partnering with us.